Terms of Service

Last updated: 22 June 2026

These terms govern use of retailacademy.biz and the Retail Academy learning platform (the "Service"). They apply whether you're a company giving your team access to training, or an individual signing up directly. By creating an account or using the Service, you agree. If you accept on behalf of a company, you confirm you have the authority to bind that company — and "you" means the company.

Questions? Email us at connect@retailacademy.biz.

1. Who we are

The Service is provided by:

[Legal Entity Name]
[Registered Address]
[EU Country]
Email: connect@retailacademy.biz

2. Definitions

• "Content" means courses, lessons, videos, quizzes, certificates, text, and other material we make available on the Service.
• "Company account" means access purchased by an employer or organisation, who then assigns seats and courses to their team members.
• "Individual account" means an account you sign up for and pay for yourself.
• "Subscription" means a paid plan that gives access for a set period.

3. Eligibility and your account

You need to be at least 16 years old and able to enter a contract to use the Service.

When you create an account, give accurate information and keep it up to date. You're responsible for keeping your password secure and for everything that happens under your account. Tell us at connect@retailacademy.biz if you think someone else has accessed your account.

One account is for one person. Don't share your login or let others use your access.

4. Company accounts (B2B)

Retail Academy sells team plans to retailers and other organisations. As a company, you can add members, assign courses, and track completion and progress across your team. The agreement between your organisation and us governs seat numbers, billing, and admin rights.

If you're a learner on a company account, the company manages your seat and assigns courses to you. The company can see your activity on those assigned courses — completion and progress. Your access lasts as long as the company's agreement with us and your membership in their account. If either ends, your access to company-assigned courses may end too.

5. Individual accounts (B2C)

You can sign up directly and access courses through one of these routes:

• A paid subscription or one-off purchase.
• A free course, where we've marked a course as free to enrol in.

Access to a course always requires enrolment. Marking a price as zero on its own doesn't grant access. Free courses are a deliberate choice we make per course and can change.

6. Subscriptions, payments, and renewals

Some parts of the Service are paid. When payments are live, we process them through Stripe. By buying a subscription you agree to the price and billing cycle shown at checkout.

Unless stated otherwise, subscriptions renew automatically at the end of each period at the then-current price. You can cancel before the next renewal to stop future charges. Cancelling stops renewal; it doesn't refund the current period unless the law or a specific offer says otherwise.

Prices may change. We'll give you notice before a price change affects you, and you can cancel if you don't accept it. Taxes may apply on top of listed prices depending on where you are.

7. Your right to cancel (EU consumers)

If you're a consumer in the EU, you normally have 14 days to withdraw from a purchase of digital content.

Because our courses are digital content delivered immediately, you agree that we can start giving you access right away, and you acknowledge that once access begins you lose the 14-day right of withdrawal for that content. If you haven't started a course, contact us at connect@retailacademy.biz and we'll help.

This section doesn't affect any statutory rights you have that can't be waived.

8. Certificates

When you complete a course and pass its quiz, the Service may issue a certificate with a unique reference (format RA-YYYY-NNNNN). Certificates confirm that you completed our course. They aren't an accredited or government qualification unless we clearly state otherwise. We may verify or revoke a certificate if it was issued in error or obtained through misuse.

9. Acceptable use

When you use the Service, you agree not to:

• Copy, download, record, resell, or redistribute our Content, except where we clearly allow it.
• Share your account or course access with anyone else.
• Try to break, probe, or get around the Service's security or access controls.
• Upload anything unlawful, harmful, or that infringes someone else's rights.
• Use automated tools to scrape or harvest Content or data.
• Use the Service to build a competing product.

If you break these rules, we may suspend or close your account.

10. Our intellectual property

We own or license all Content on the Service, including courses, videos, text, graphics, the Retail Academy name, and logo. Buying a subscription or enrolling in a course gives you a personal, limited, non-transferable right to access that Content for your own learning while your access lasts. It doesn't transfer any ownership to you. You can't reproduce or share the Content outside that personal use.

11. Content you create

You may create notes and bookmarks while learning. You keep ownership of what you create. You give us permission to store and process it so we can provide the Service to you, as described in our Privacy Policy. You're responsible for what you submit.

12. Third-party content and links

Course videos may be hosted by third parties such as YouTube and Vimeo, and the Service may link to other sites. We don't control those services and aren't responsible for their content or practices. Their own terms and privacy policies apply when you use them.

13. Availability and changes

We work to keep the Service running, but we don't promise it will always be available or error-free. We may update, change, or remove courses and features, carry out maintenance, or suspend parts of the Service. Where a change significantly reduces what a paid plan offers, we'll act reasonably and in line with your statutory rights.

14. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end your access if you break these terms, don't pay, or misuse the Service. If we close your account without cause while you have paid time remaining, we'll refund the unused part fairly.

When access ends, your right to use the Content ends. Some data is kept or deleted as set out in our Privacy Policy.

15. Disclaimers

The Service and Content are provided for professional learning. We give no guarantee that completing a course will lead to a particular job, result, or outcome. As far as the law allows, the Service is provided "as is" without warranties beyond those that can't be excluded.

16. Our liability

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud.

Subject to that, we aren't liable for indirect or consequential losses, lost profits, or lost data. Our total liability to you for any claim is limited to the amount you paid us for the Service in the 12 months before the claim. If you use the Service for free, our liability is limited to the extent the law allows.

Nothing here affects the statutory rights you have as a consumer.

17. Governing law

These terms are governed by the laws of [EU Country], and the courts of [EU Country] have jurisdiction. If you're a consumer, you may also have the right to bring proceedings in your own country, and you keep the protection of mandatory consumer laws where you live.

18. Changes to these terms

We may update these terms as the Service grows, for example when we launch payments or new plans. When we make a significant change, we'll update the date above and, where appropriate, tell you by email or a notice on the site. Continuing to use the Service after a change means you accept the updated terms.

19. Contact

For anything about these terms, email connect@retailacademy.biz.