From Pattern to Performance
What great operations leaders do when they see the same thing happening everywhere.
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See the pattern. Name the cause. Design the fix. This course is about giving yourself the time and space to take a space back and see what is happening across the business and how to keep your operational design flows as relevant and real as possible. It is about the practical intelligence of knowing what you are actually looking at when the same thing keeps happening everywhere. During the course you will think with and for the business through the same complaint type... seven units... all different team members, different managers, different locations. Not seven problems. One problem, appearing seven times. This course is for the moment you see the seven and ask a different question: moving away from only focusing on what happened in each store, but what in your system is producing this pattern across all of them.