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In the introduction, you identified how you feel when a fuming customer walks towards you. Dread.
Want to disappear.
Depends on the day.
I can handle it, no problem....
You picked one. And the one you picked was and will always be picked by others. It is very normal. Here is why.
It is your brain!
Your brain has a built-in threat detector. It sits deep in the centre of your brain and it is called the amygdala. Its entire job is to scan for danger and respond to it fast.
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